Orders
Open the product you like, choose the colour (if there is a choice) and quantity, then tap Add to Cart. Go to your cart, tap Checkout, enter your delivery address and choose how you want to pay.
After you place your order you will see an order confirmation page and receive an order confirmation email. When your order ships, we send a shipping confirmation email.
Please contact us as soon as possible with your order number. We will check the status of your order and let you know what is possible.
Shipping & Delivery
We currently deliver to addresses within India.
Delivery is free on orders of ₹999 and above. Orders below ₹999 have a standard delivery charge of ₹99. The exact charge is shown at checkout before you pay.
Standard delivery is estimated at 3–5 business days. This is an estimate, not a guarantee — delivery times can vary by location, courier availability and public holidays.
When your order ships, we email you a shipping confirmation. If a tracking number is available, it is included in that email. You can also sign in to your account on toylivo.in to see your order status.
Delivery times are estimates and can sometimes take longer. If your order has not arrived within the expected time, contact us with your order number and we will check it for you.
Payments
You can pay online through Razorpay — UPI, debit/credit cards and the other options shown at checkout — or choose Cash on Delivery (COD) where it is available for your address.
Online payments are processed by Razorpay, our payment gateway. Your card and UPI details are entered on the secure payment step and are not stored by Toylivo.
Yes, COD is available for many addresses. Choose Cash on Delivery at checkout; availability depends on your delivery address.
Yes. Prices shown on the website are inclusive of taxes. Any delivery charge is shown separately at checkout.
Returns & Replacements
If you have a question about returning or replacing an item, please contact our support team with your order number before sending anything back. We will explain the options available for your order.
Damaged or Wrong Product
Please contact us with your order number and clear photos of the product and its packaging (an unboxing video helps too, if you have one). Our team will review it and get back to you.
Product Information
Where the manufacturer provides an age guide, you will find it in the product description or specifications. Some toys contain small parts and are not suitable for children under 3 — please always check the age guidance before buying.
If a product comes in more than one colour, select it on the product page — the picture changes to show that colour. Colour shades may vary slightly from photos because of lighting and screen settings.
Product dimensions are listed in the specifications section of the product page whenever the manufacturer provides them.
This depends on the product. Battery details are mentioned in the product description where available — for example, some remote-control toys include a rechargeable battery, while the remote may need separate batteries. If in doubt, contact us before ordering.
Building block sets are assembled by you — that is part of the fun. Most other toys come ready to play. Check the product description for details.
Our product photos show the product you will receive. Lifestyle and feature images are for illustration, and decorative backgrounds or props are not included unless mentioned under “In the Box”.
The scale tells you how much smaller the model is than the real vehicle. A 1:24 model is 24 times smaller than the real car, so the smaller the second number, the bigger the model. As a rough guide from our range: 1:24 cars are around 20 cm long, 1:32 cars around 15 cm, and 1:64 cars around 7 cm. The exact size of each model is listed on its product page.
Gift Cards
A digital gift card for toylivo.in. The person who receives it can choose the toy they like best.
₹500, ₹1,000, ₹1,500, ₹2,000, ₹2,500 and ₹5,000.
By email, with a unique gift card code. Nothing is shipped, so there is no delivery charge.
Yes. On the gift card page, tick “I want to send this as a gift” and enter the recipient’s email. You can also add their name and a personal message.
Yes. When sending it as a gift, you can pick a delivery date. Leave the date empty to send it right after purchase.
Add toys to your cart, go to checkout and enter the gift card code in the discount/gift card field. If the order total is more than the card balance, you can pay the rest with another available payment method.
Yes. If your order is less than the card value, the remaining balance stays on the card and can be used on a later order with the same code.
No. Toylivo Gift Cards currently do not expire.
Please check your spam or promotions folder first. If you still can’t find it, contact us at +91 99799 24799 (Mon–Sat, 10am–6pm IST) or toylivo@gmail.com with your order number.
Contact & Support
Phone: +91 99799 24799
Email: toylivo@gmail.com
Support hours: Monday to Saturday, 10am–6pm IST
Location: Surat, Gujarat, India
You can also send us a message from our Contact page.